Patient Info

Billing & Patient Responsibilities

At Integrated Gastroenterology Consultants, we are committed to providing you with the highest quality care and ensuring a smooth and efficient healthcare experience. To facilitate this, we ask our patients to take an active role in their healthcare journey by fulfilling the following responsibilities:

• Obtaining a Referral: Some insurance plans require a referral from a primary care physician before you can see a specialist or undergo certain procedures. It is the patient's responsibility to obtain any necessary referrals prior to scheduling an appointment with us. Be sure to check with your primary care provider and confirm that the referral is on file before your visit. Not all insurance plans require referrals, but certain types, such as Health Maintenance Organizations (HMOs) or Point of Service plans (POS), may have this requirement. It is advisable to check your insurance policy or contact your insurance provider to determine whether a referral is needed for your specific plan. If you need a referral, we will do our best to obtain it, but it is ultimately your responsibility to be sure one is inplace for your date of service. Without a required proper referral, all the costs associated with the visit will be the patient's financial responsibility.

• Maintaining Active Insurance: Ensure that your insurance coverage is active and up-to-date. Different insurance plans may have varying requirements, and it is crucial to be aware of your coverage details, including any co-pays or deductibles. If there are changes to your insurance information, please inform our staff at the earliest convenience. Coordination of benefits refers to the process of determining which insurance plan will pay for medical expenses when an individual is covered by more than one insurance policy. If you have multiple insurance plans, it is important to provide accurate information about each plan to ensure proper coordination and billing.

• Punctuality: Time is valuable, and arriving promptly for your scheduled appointments helps us maintain an efficient schedule for the benefit of all our patients. Please make every effort to arrive at least 15 minutes before the start of your appointments, allowing for necessary paperwork and check-in procedures. Failure to not arrive on time (15 minutes or later) may require your appointment to be rescheduled. We understand that circumstances may arise, and plans may need to be adjusted. However, we kindly request that you notify us of any cancellations at least 48 hours before your scheduled appointment. If you no-show or cancel your appointment less than 48 hours prior, it may result in a $50.00 rescheduling fee.

Failure to fulfill these responsibilities may lead to financial consequences and/or dismissal from this practice.

At Integrated Gastroenterology Consultants, we appreciate your cooperation in meeting these responsibilities, as it allows us to provide you with the best possible care and service. If you have any questions or concerns about your responsibilities or our policies, please do not hesitate to contact our office.